General Manager

Company: National Dentex Laboratories (NDX)
Location: Orlando
Posted on: May 24, 2025

Job Description:

DescriptionJoin National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a key position at Florida Lab in Orlando, FL for a full-time General Manager.The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change.This full-time position features employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!As a Laboratory General Manager, you may be trained on, and/or assigned continuing education and development tasks, or continuous improvement projects for personal development as well as Company advancement.Primary Responsibilities and Essential Functions of the Position:Leadership & Communication:

• Maintain open communication with the assigned Operations Leaders and Regional General Manager regarding all laboratory aspects and industry events that could impact operations.
• Provide guidance and mentorship to lab team members, ensuring compliance with corporate culture, federal, and state regulations.
• Lead and implement continuous improvement initiatives focused on customer experience, quality, delivery, efficiency, and cost control.Operational Management:
  • Oversee lab administration, production, and logistics, including FDA and OSHA compliance, customer service, planning, budgeting, and workflow.
  • Ensure the lab delivers quality products to each customer on time, meeting Company and customer expectations to retain their business and ensure satisfaction.
  • Manage the logistics process, ensuring smooth product flow from customer to lab and back to the customer.
  • Participate in Sales and Marketing initiatives as well as other cross-functional teams with customer focus to retain and grow customer base.
  • Review and analyze monthly financial statements, budgets, and profitability, creating action plans to improve lab performance.
  • Execute corporate OKRs (objectives and key results), KPIs (key performance indicators) and metrics effectively.
  • Understand, embrace, and execute on corporate set KPI goals and/or metrics.Compliance & Reporting:
    • Ensure a safe working environment adhering to all FDA and OSHA regulations and reporting requirements as well as Company policies.
    • Adhere to corporate protocols for month-end, quarter-end, and annual financial closing processes, ensuring timely submission of required reports and documentation.
    • Ensure respectful and professional conduct among team members in line with company values.Skills and Abilities Required:
      • General understanding of NDX products and the manufacturing process.
      • Proficient in English (reading, writing, and speaking).
      • Professional demeanor with attention to detail and a commitment to accuracy.
      • Strong problem-solving and decision-making skills with the ability to process information quickly.
      • Excellent communication and leadership skills to effectively build relationships and guide teams.
      • Ability to design processes and systems to improve lab operations.
      • Working knowledge of Microsoft Office, particularly Excel and Word.
      • Dependable, reliable, and open to feedback that promotes both lab and personal growth.
      • Ability to travel.Minimum Education and Experience that May be Required:
        • Minimum five (5) years of experience managing or supervising production/manufacturing team members.
        • Required High School or GED equivalent.
        • B.S., B.A. or MBA preferred.
        • Must be able to read, write, speak, and understand English.
        • Valid driver's license with a clean driving record.Hazardous Materials or Equipment Used:
          • Office Equipment
          • Small machinery; Sharp hand-held tools such as a bard parker, buffalo knife, etc.
          • ChemicalsPhysical Requirements:
            • Regularly required to sit, stand, walk, and/or reach.
            • Exhibit fine motor skills and/or perform repetitive motions.
            • Read and interpret prescriptions and other required documentation.
            • Ability to effectively communicate technical information.QualificationsEducationRequiredHigh School or Equivalent or better.ExperienceRequiredMinimum five (5) years of experience managing or supervising production/manufacturing team members.
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Keywords: National Dentex Laboratories (NDX), Greater Carrollwood , General Manager, Executive , Orlando, Florida