Outreach and Engagement Coordinator
Company: NCO Enterprise Inc
Location: Clearwater
Posted on: July 10, 2025
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Job Description:
Our firm has been a significant provider for supplying
influential and popular brands with tailored outreach campaigns
that result in long-lasting brand loyalty and consumer
satisfaction. Our tireless efforts to provide best-in-class
customer solutions have led us to a new opportunity and client
project where we need a Outreach and Engagement Coordinator that
will challenge our team to help us level up even more. The Outreach
and Engagement Coordinator will provide tailored product and
service recommendations, develop customer account strategies to
reinforce brand loyalty, and help the Community Outreach team roll
out new compliance initiatives. The ideal candidate for this role
has a solution-oriented mindset, is fearlessly creative, and
possesses a keen interest in a leadership role. Outreach and
Engagement Coordinator Responsibilities: Communicate with customers
on order requests, eligible service updates, product tracking, and
billing information Meet our company communication standards
between you and the client - Always handle questions, concerns, and
complaints with the highest level of professionalism and care
Interact with Customer Service and Sales Manager to prioritize
customer orders and claims and deliver solutions to problem areas
in the sales, service, or compliance departments Train
cross-functionally to oversee all components of the customer
experience lifecycle from initial contact to managing the delivery
and installation Partner with the Junior Customer Account
Department Manager to participate and lead hiring, onboarding, and
new employee training sessions Always research to monitor industry
trends and create new customer service strategies to ensure we are
delivering the best-in-class customer support
Keywords: NCO Enterprise Inc, Greater Carrollwood , Outreach and Engagement Coordinator, Sales , Clearwater, Florida
